Privacy Policy

1. About Alite Consulting LTD

Alite Consulting LTD respects your privacy and is committed to protecting your personal data.

This Privacy Policy explains how we collect, use, store, disclose and protect personal information when you:

  • visit our website;

  • contact us;

  • request information, quotations or proposals;

  • engage us for consulting, technology, engineering or production infrastructure services;

  • work with us as a customer, supplier, contractor, partner or professional adviser;

  • attend a meeting, demonstration, event or presentation with us; or

  • otherwise interact with Alite Consulting LTD.

Alite Consulting LTD is a company registered in England and Wales.

Company number: 14083775
Registered office: 5 Brayford Square, London, England, E1 0SG

For the purposes of applicable data-protection legislation, Alite Consulting LTD will normally be the data controller of the personal information covered by this Privacy Policy.

Privacy enquiries may be submitted through the contact form on our website or sent by post to our registered office.

2. The information we may collect

Depending on your relationship with us, we may collect and process:

Identity and contact information

This may include:

  • your name;

  • job title;

  • employer or organisation;

  • business address;

  • telephone number;

  • email address; and

  • professional contact details.

Business and commercial information

This may include:

  • enquiries;

  • quotations;

  • proposals;

  • contracts;

  • purchase orders;

  • project information;

  • meeting records;

  • correspondence;

  • product or service interests;

  • customer requirements; and

  • supplier or partner information.

Project and technical information

Where we are engaged on an engineering, technology, production or infrastructure project, we may process information relating to:

  • project locations;

  • system requirements;

  • plans and specifications;

  • technical drawings;

  • photographs and video;

  • equipment records;

  • asset information;

  • fault and service records;

  • maintenance records;

  • configuration data; and

  • other technical information supplied to us in connection with a project.

Technical information may contain personal data where individuals can be identified from it.

Financial and transaction information

We may process:

  • billing details;

  • invoice information;

  • transaction records;

  • tax information; and

  • payment status.

Where payments are handled by an external payment provider, we may not receive or store complete payment-card information ourselves.

Website and technical information

When you use our website, we may collect:

  • IP address;

  • browser type;

  • device type;

  • operating system;

  • approximate location based on IP address;

  • pages visited;

  • referring website;

  • time and date of visits; and

  • cookie and analytics information.

Marketing information

We may record:

  • your communication preferences;

  • areas of business interest;

  • marketing consent where required; and

  • whether you have requested not to receive further communications.

We do not intentionally collect special-category personal data unless it is necessary for a specific purpose and we have an appropriate lawful basis for doing so.

3. How we collect personal information

We may collect information:

  • directly from you;

  • through website forms;

  • through email, telephone or meetings;

  • through contracts, quotations or commercial correspondence;

  • from your employer or organisation;

  • from suppliers, customers or business partners;

  • from professional advisers;

  • at industry exhibitions, conferences and events;

  • through publicly available professional and corporate sources; and

  • through technical systems used in connection with customer projects.

If we obtain personal information about you from another source, we will handle it in accordance with applicable data-protection law.

4. How we use personal information

We may use personal data to:

  • respond to enquiries;

  • prepare quotations, tenders and proposals;

  • provide consulting and professional services;

  • design and deliver technology and infrastructure projects;

  • manage customer and supplier relationships;

  • manage contracts;

  • provide technical support;

  • provide maintenance, repair and lifecycle services;

  • manage demonstrations and evaluations;

  • administer projects;

  • process invoices and payments;

  • maintain business and accounting records;

  • improve our products and services;

  • develop internal engineering and operational systems;

  • protect our systems and intellectual property;

  • manage website security;

  • analyse website performance;

  • communicate with existing and prospective business customers;

  • comply with legal, regulatory and contractual obligations; and

  • establish, exercise or defend legal claims.

We will not use personal information for purposes that are incompatible with the purpose for which it was collected unless permitted by law.

5. Our lawful bases

Under UK data-protection law, we rely on one or more of the following lawful bases.

Contract

We process information where this is necessary to:

  • enter into a contract with you; or

  • perform our obligations under a contract.

Legitimate interests

We may process personal information where necessary for our legitimate business interests, including:

  • operating our business;

  • responding to business enquiries;

  • developing customer relationships;

  • managing suppliers;

  • developing and improving our technology;

  • protecting our systems;

  • managing projects;

  • preventing fraud;

  • securing our intellectual property; and

  • communicating with professional and business contacts.

We consider the impact on individuals before relying on legitimate interests.

Legal obligation

We may process information where necessary to comply with:

  • tax requirements;

  • accounting obligations;

  • company law;

  • regulatory obligations;

  • court orders; or

  • other applicable legal requirements.

Consent

Where consent is required, including for certain electronic marketing activities or non-essential website cookies, we will ask for consent.

You may withdraw consent at any time.

Withdrawal of consent does not affect processing that was lawful before consent was withdrawn.

6. Marketing communications

We may communicate with business customers, suppliers, professional contacts and prospective customers about services that may be relevant to them where permitted by law.

Where consent is legally required for electronic marketing, we will obtain it.

You can opt out of marketing communications at any time by:

  • using an unsubscribe facility where provided;

  • contacting us through the website; or

  • writing to us at our registered office.

We will maintain appropriate suppression records so that we can respect opt-out requests.

7. Cookies and website analytics

Our website may use cookies and similar technologies.

Some cookies are necessary for the website to function.

Where we use cookies or similar technologies that are not strictly necessary, we will request consent where required by law before they are placed on your device.

Cookies may be used for purposes including:

  • website functionality;

  • security;

  • remembering preferences;

  • measuring website traffic;

  • understanding how visitors use the site; and

  • improving website performance.

You can control cookies through our cookie controls and through your browser settings.

Disabling certain cookies may affect the operation of some website features.

8. AI, engineering and diagnostic systems

Alite Consulting LTD develops and works with engineering, automation, artificial-intelligence and diagnostic technologies.

Where customer or project data is processed within these systems, we apply appropriate contractual, organisational and technical controls.

Depending on the project, this may include:

  • local or company-controlled processing;

  • restricted user access;

  • segregated project environments;

  • data-minimisation measures;

  • controlled technical datasets;

  • encryption;

  • logging and access controls; and

  • retention limits.

We do not intend to use personal information collected through the website to make solely automated decisions that produce legal or similarly significant effects on individuals unless we have informed the individual in advance and have an appropriate legal basis.

Customer technical data, intellectual property and confidential project information may be subject to additional contractual confidentiality and data-processing terms.

9. Who we may share information with

We may share information where necessary with:

  • website hosting providers;

  • email and communications providers;

  • CRM and business-management platforms;

  • ERP providers;

  • IT and cybersecurity providers;

  • professional advisers;

  • accountants and auditors;

  • lawyers;

  • insurers;

  • payment providers;

  • logistics providers;

  • engineering and technology partners;

  • approved contractors;

  • manufacturers and suppliers;

  • project partners;

  • government authorities;

  • regulators; and

  • law-enforcement bodies where legally required.

We require service providers handling personal data on our behalf to protect that information appropriately.

We do not sell personal information to third parties.

10. International business and transfers

Alite Consulting LTD operates internationally and may undertake projects or business activities involving the United Kingdom, European Economic Area, Saudi Arabia, the United States and other countries.

As a result, personal information may sometimes be accessed, transferred or processed outside the United Kingdom.

Where UK data-protection law applies, we will use an appropriate transfer mechanism where required, which may include:

  • UK adequacy regulations;

  • the UK International Data Transfer Agreement;

  • the UK Addendum to approved contractual clauses; or

  • another lawful transfer mechanism.

We may also implement additional contractual, technical and organisational safeguards where appropriate.

11. Saudi Arabia

Where the Saudi Arabian Personal Data Protection Law and its Implementing Regulations apply to our processing, Alite Consulting LTD will process personal data in accordance with applicable Saudi requirements.

This may include providing individuals with information about:

  • why personal data is collected;

  • the legal basis for processing;

  • the categories of personal data collected;

  • how it is processed and stored;

  • who it may be disclosed to;

  • any international transfer;

  • retention and destruction; and

  • how individuals may exercise their rights.

Subject to applicable law, individuals in Saudi Arabia may have rights including:

  • the right to be informed;

  • the right to access personal data;

  • the right to obtain personal data in a readable and clear form;

  • the right to request correction, completion or updating;

  • the right to request destruction of personal data; and

  • the right to withdraw consent where processing is based on consent.

Requests can be made through the contact methods described in this Privacy Policy.

12. International visitors and European data protection

Where the EU General Data Protection Regulation applies to particular processing, we will respect applicable rights and requirements under EU data-protection law.

This may apply, for example, where services are offered to individuals in the European Economic Area or where processing falls within the territorial scope of the EU GDPR.

13. How long we keep information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including legal, accounting, contractual and regulatory requirements.

Our normal retention approach is:

General enquiries: normally up to 24 months after the last meaningful contact.

Customer and supplier records: normally for the duration of the relationship and up to six years afterwards, unless a longer period is required for legal, contractual or technical reasons.

Accounting and transaction records: normally for at least the period required by applicable tax and accounting legislation.

Project and technical records: for the period necessary to support the relevant installation, service, warranty, maintenance or lifecycle obligation.

Marketing records: until consent is withdrawn, an objection is received, or the information is no longer reasonably required.

Website security and system logs: retained for a proportionate period appropriate to security and operational requirements.

Where information is no longer required, we will delete, anonymise or securely archive it as appropriate.

14. Data security

We use proportionate technical and organisational measures designed to protect personal data against:

  • unauthorised access;

  • accidental loss;

  • alteration;

  • disclosure;

  • destruction; and

  • misuse.

Measures may include:

  • access controls;

  • authentication;

  • encryption;

  • secure backups;

  • device security;

  • network controls;

  • restricted project access;

  • staff confidentiality obligations; and

  • appropriate supplier controls.

No system can provide absolute security, but we continually review our approach in light of the nature and sensitivity of the information we process.

15. Your rights under UK data-protection law

Depending on the circumstances and our lawful basis for processing, you may have the right to:

  • be informed about how we use your information;

  • request access to your personal data;

  • request correction of inaccurate information;

  • request deletion of your information;

  • request restriction of processing;

  • object to processing;

  • request transfer of certain information;

  • withdraw consent where processing is based on consent; and

  • complain to the supervisory authority.

Some rights are subject to legal limitations and exemptions.

Your right to object

Where we process personal information on the basis of legitimate interests, you may have the right to object to that processing.

You have the right to object at any time to the use of your personal information for direct marketing.

To exercise a right, please contact us through our website or write to:

Alite Consulting LTD
5 Brayford Square
London
England
E1 0SG
United Kingdom

We may need to verify your identity before fulfilling a request.

16. Complaints

If you have concerns about how Alite Consulting LTD handles your personal information, please contact us first so that we can investigate.

You also have the right to raise a complaint with the UK supervisory authority:

Information Commissioner's Office (ICO)
Website: ico.org.uk

Individuals in other jurisdictions may also have the right to complain to their relevant local data-protection authority.

Where the Saudi Personal Data Protection Law applies, complaints may also be made through the appropriate Saudi data-protection authority or platform in accordance with applicable law.

17. Children's information

Our website and professional services are intended primarily for businesses and professional users.

We do not intentionally collect personal information from children through our corporate website.

If we become aware that personal data relating to a child has been collected unnecessarily, we will take appropriate steps to remove or protect it.

18. Third-party websites

Our website may contain links to third-party websites.

Alite Consulting LTD is not responsible for the privacy practices of external websites.

We recommend reviewing the privacy policy of any third-party website before providing personal information.

19. Changes to this Privacy Policy

We may update this Privacy Policy to reflect:

  • changes to our services;

  • new technology;

  • changes to data-protection legislation;

  • new processing activities; or

  • changes to our suppliers and business operations.

The latest version will be published on our website together with the date it was last updated.

Where a change materially affects how we use existing personal information, we will provide additional notice where required by law.

20. Contact us

For questions about this Privacy Policy, the use of your personal information or the exercise of your data-protection rights, please contact us through the website or write to:

Alite Consulting LTD
Company number 14083775
5 Brayford Square
London
England
E1 0SG
United Kingdom